January/February 2025

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5 Tactics for Running a Rock-Solid Lube Shop in 2025

Carol Badaracco Padgett

Jan. 29, 2025

Smart planning can help operators identify opportunities for improvement and position their shops for ongoing success.

Customer Service

Turn Customer Questions into Learning Moments

Emily Kline

Jan. 27, 2025

Shop owners see common queries as an opportunity to further educate themselves and their customers.

Columnists

Hempy: Create a Culture of Hospitality

Scott Hempy

Jan. 24, 2025

Customers notice when team members go the extra mile to improve their guest experience.

Law

Maine’s Right to Repair: The Work Being Done to Implement It

Kacey Frederick

Jan. 21, 2025

Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.

News

Around the Industry

Jan. 17, 2025

Valvoline Instant Oil Change, Jiffy Lube, Take 5, Strickland Brothers Recognized in Franchise 500 Accolades continue to roll in for the quick lube industry’s leading brands...

More content from January/February 2025

Podcasts

Are you listening to the NOLN Podcast?

Jan. 17, 2025

The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered...

Profiles

Grease Pig Lube & Tune: New Venture Brings Couple Back Home

Kacey Frederick

Jan. 17, 2025

After years of helping service chains improve their stores, Will Helton has taken over a well-known quick lube in Arkansas alongside his wife, Bernadette Helton.

Tech+Tools

Case Study: Build Your Shop with Equipment Essentials

Enid Burns

Jan. 15, 2025

Core equipment essentials help improve efficiencies in the shop and can increase car count.

Shop Look

Shop Look: Auto Ace Express Lube

Kacey Frederick

Jan. 13, 2025

This business has been on a roll, going from one successful Duluth, Minnesota, location to launching another in nearby Superior, Wisconsin.

Columnists

Tatum: 7 Habits of an Effective Lube Manager

Adam Tatum

Jan. 10, 2025

Being proactive through strategic planning and risk management can set operators on a path to success.

Customer Service

EV Maintenance: An Opportunity to Get in on Ground Floor

Peter Suciu

Jan. 7, 2025

As the automotive world moves toward hybrid and electric vehicles, preventative auto maintenance shops should think about doing the same.

Finance+Operations

What a save!

Tom Valentino

Jan. 3, 2025

Customers are drawn in by discounts through coupons and other promotional programs.