Shop Life

As repair costs climb, wise service providers prepare for customers with a track record of inadequate maintenance.

With his parents always dreaming of being business owners, Reggie Cunanan shares how he took over what they built and learned to lead.

A photo gallery featuring Jeffrey Crafton, director of lubes at Sayle Oil Company.

Building a culture that motivates employees and inspires confidence from customers.

Taking steps to grow shop car count.

First opening as a car wash in 1951, Benny’s expanded into quick lube 40 years ago and has been committed to improvement ever since.

Finding your place in the shop.

Utilizing resources to boost consumer preventative maintenance practices.

Tried-and-true tactics work wonders for this Mississippi-based director of lubes.