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Inbound Communications founder David Boyd shares best practices for handling incoming calls, serving customers’ needs, and converting routine inquiries into future sales when ...

Jim Parker, president of The Auto Repair Boss, offers guidance on how to determine whether the time is right for a quick lube shop operator to sell.

Training professional John Forro provides a crash course for quick lube shop owners looking to add EV maintenance services.

Justin Cialella, president and CEO of Victory Lane and chair of government affairs for PAMA, provides an update on the state of proposed federal right to repair legislation.

Steer CRM Senior VP Gregg Rainville recommends KPIs to watch and shares the questions shop owners should be asking when looking for a CRM vendor to make their marketing soar.

Understanding the hallmarks of effective leadership can help you get the most out of your team.

This year's top episodes of the NOLN Podcast will help you grow your shop.

SpeeDee Oil Change & Auto Service GM Scott Just explains how he keeps things running smoothly at eight locations across New England.

NOLN wraps up the year highlighting some of the shops we visited throughout 2024.