Customer Service

Tips and strategies to make sure your patrons thrive and come back again.

When customers ask for a service, it's time to consider the expense and training needed to implement it.

Sean Nguyen, Pennzoil technical specialist at Shell Lubricants, highlights an informed approach to vehicle lubrication.

You don't need to treat younger customers with extra attention, but you do need to assess how much of an explanation of services is required.

Forge the essential link between the technician and customer and translate the work that needs to be done.

Understanding personalities and evaluating needs.

Encourage customer perspective about their shop experience.

An informed customer will keep coming back.

A long line of customers isn't always a "happy problem."