Running a Shop

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NOLN Nov/Dec
Customer Service

Don’t Let Your Data Leave You in the Dust  

Tips and tools to help find, understand, and keep your customers.

Latest from Running a Shop

Courtesy of Brittney Passini
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Finance+Operations

Quick Lube Q&A: Brittney Passini of Acuity Insurance

Nov. 25, 2024
Brittney Passini, director of commercial lines product development at Acuity Insurance, outlines crucial components of insurance.
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NOLN Nov/Dec
Finance+Operations

Where Do Gross Sales Go?  

Nov. 15, 2024
As goes the quote from the 1996 film “Jerry Maguire,” “Show me the money!”
NOLN Nov/Dec
Finance+Operations

Quick Lube Q&A: Amber Kossak of Solid Start 

Nov. 12, 2024
Amber Kossak, CEO of Solid Start, outlines tips and tricks for building and maintaining shop/vendor relationships.
Hanna Bubser
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Tech+Tools

Pop-Up Cities: What’s in Store for AAPEX and SEMA Show 2024

Nov. 4, 2024
Hear about what all is planned and what’s new in store for this year’s events from SEMA Vice President of Events Tom Gattuso and AAPEX Director of Shows Jessica Finnerty.
Courtesy of Stacey Pool
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Sales+Marketing

Quick Lube Q&A: Stacey Pool of FullSpeed Automotive

Nov. 1, 2024
Stacey Pool shares her perspective as chief marketing officer at FullSpeed Automotive.
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NOLN NOV/DEC Pit Stop
Law

Liability Basics That Can Save Your Business  

An automotive defense attorney shares invaluable advice.
Courtesy of Ralph Brand
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Education+Training

Consistency in the Oil Change Experience

Oct. 1, 2024
Creating a consistent experience helps the team work more efficiently and helps develop a level of service for customers.
Courtesy of Lucas Oil Center
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Finance+Operations

Community Outreach Can Benefit the Business

Oct. 1, 2024
Championing a charity or hosting a giveback drive can have a great effect on your business and community alike.
Courtesy of The Oil Connection
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Leadership

Setting Job Expectations

Oct. 1, 2024
Defining specific responsibilities and managing expectations.
Courtesy of Stress-Free Auto Care
Sales+Marketing

Building a Household Name

Sept. 3, 2024
Yinon Weiss, founder and CEO of Stress-Free Auto Care, shares how his company is working toward establishing a nationally trusted brand of shops.
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