Running a Shop

Full synthetic oil has decisively become the main bulk oil used by the most quick lube operators.

Economic uncertainties have quick lube operators and their vendors strategizing on ways to keep costs of goods manageable while delivering value to customers.

Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.

For quick lube employees, it's important to know what to say—and when to say less.

Adding a car wash to your quick lube location can differentiate your store from nearby competitors.

Additional services offered by quick lube shops range from replacing engine air filters to repairing rock cracks in windshields.

Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.

PAMA officials provide a sneak peek of what's in store for one of the automotive service industry's biggest annual events.

Handling disgruntled employees means making tough calls—sometimes even cutting ties—to preserve shop morale.