• Magazine
  • Subscribe
  • Advertise
  • Operator of the Year
  • 2024 NOLN Operator Survey Report
  • Home

    • Running a Shop

    Featured

    Kacey Frederick
    Kacey Frederick
    Profiles

    Grease Pig Lube & Tune: New Venture Brings Couple Back Home

    Kacey Frederick
    Jan. 17, 2025
    After years of helping service chains improve their stores, Will Helton has taken over a well-known quick lube in Arkansas alongside his wife, Bernadette Helton.

    Latest from Running a Shop

    964295649 | NVB Stocker | Adobe Stock
    tools
    Tech+Tools

    Case Study: Build Your Shop with Equipment Essentials

    Enid Burns
    Jan. 15, 2025
    Core equipment essentials help improve efficiencies in the shop and can increase car count.
    379926126 | Miha Creative | Adobe Stock
    proactive
    Columnists

    7 Habits of an Effective Lube Manager

    Adam Tatum
    Jan. 10, 2025
    Being proactive through strategic planning and risk management can set operators on a path to success.
    436354825 | phaisarnwong2517 | Adobe Stock
    ev_plug
    Customer Service

    EV Maintenance an Opportunity to Get in on Ground Floor

    Peter Suciu
    Jan. 7, 2025
    As the automotive world moves toward hybrid and electric vehicles, preventative auto maintenance shops should think about doing the same.
    Adobe Stock
    coupon
    Finance+Operations

    What a save!

    Tom Valentino
    Jan. 3, 2025
    Customers are drawn in by discounts through coupons and other promotional programs.
    Adobe Stock
    leadership
    Podcasts

    Podcast: How Leaders Lead (with Mike Jones of Discovery Leadership Training)

    Tom Valentino
    Dec. 26, 2024
    Understanding the hallmarks of effective leadership can help you get the most out of your team.
    Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
    noln_columnists_bw
    Columnists

    NOLN’s Most Popular Columns of 2024

    Tom Valentino
    Dec. 23, 2024
    Our columnists covered a wide array of topics this year, from preventative maintenance tools to operational strategies.
    Khanchit Khirisutchalual_GettyImages+
    NOLN Nov/Dec
    Customer Service

    Don’t Let Your Data Leave You in the Dust  

    Carol Badaracco Padgett
    Nov. 25, 2024
    Tips and tools to help find, understand, and keep your customers.
    Courtesy of Brittney Passini
    brittneypassini350x3501
    Finance+Operations

    Quick Lube Q&A: Brittney Passini of Acuity Insurance

    Hanna Bubser
    Nov. 25, 2024
    Brittney Passini, director of commercial lines product development at Acuity Insurance, outlines crucial components of insurance.
    Andrey Popov_GettyImages+
    NOLN Nov/Dec
    Finance+Operations

    Where Do Gross Sales Go?  

    Hanna Bubser
    Nov. 15, 2024
    As goes the quote from the 1996 film “Jerry Maguire,” “Show me the money!”
    NOLN Nov/Dec
    Finance+Operations

    Quick Lube Q&A: Amber Kossak of Solid Start 

    Emily Kline
    Nov. 12, 2024
    Amber Kossak, CEO of Solid Start, outlines tips and tricks for building and maintaining shop/vendor relationships.
    Courtesy of The Oil Connection
    upper_management_2

    Courtesy of Stress-Free Auto Care

    Courtesy of Quick Change Oil