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2024 NOLN Operator Survey Report
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Columnists
AI Tools Show Potential to Streamline Tasks
Scott Hempy
Feb. 21, 2025
From writing copy to analyzing financial data, large language model programs such as ChatGPT can help quick lube shops.
Latest from Running a Shop
Bronco Lube
Human Resources
Quick Lube Q&A: Chad Weisbeck of Bronco Lube
Tom Valentino
Feb. 17, 2025
Chad Weisbeck, owner of Bronco Lube in South Carolina, shares strategies for developing an efficient and effective onboarding process for new hires.
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Customer Service
Tech Tools Help Shops Communicate With Customers—and Profit
Carol Badaracco Padgett
Feb. 12, 2025
With its potential to deliver volumes of information in an instant, tech is a prime ally for quick lube operators.
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Finance+Operations
Time is Money in the Shop
Enid Burns
Feb. 10, 2025
Every shop can benefit from a tune-up on the hours of operation, which can fluctuate with the season.
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Finance+Operations
Tracking Your Tickets
NOLN Staff Reporters
Feb. 3, 2025
Shop owners share the cost of their average ticket.
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Customer Service
Turn Customer Questions into Learning Moments
Emily Kline
Jan. 27, 2025
Shop owners see common queries as an opportunity to further educate themselves and their customers.
Kacey Frederick
Profiles
Grease Pig Lube & Tune: New Venture Brings Couple Back Home
Kacey Frederick
Jan. 17, 2025
After years of helping service chains improve their stores, Will Helton has taken over a well-known quick lube in Arkansas alongside his wife, Bernadette Helton.
964295649 | NVB Stocker | Adobe Stock
Tech+Tools
Case Study: Build Your Shop with Equipment Essentials
Enid Burns
Jan. 15, 2025
Core equipment essentials help improve efficiencies in the shop and can increase car count.
379926126 | Miha Creative | Adobe Stock
Columnists
Tatum: 7 Habits of an Effective Lube Manager
Adam Tatum
Jan. 10, 2025
Being proactive through strategic planning and risk management can set operators on a path to success.
436354825 | phaisarnwong2517 | Adobe Stock
Customer Service
EV Maintenance: An Opportunity to Get in on Ground Floor
Peter Suciu
Jan. 7, 2025
As the automotive world moves toward hybrid and electric vehicles, preventative auto maintenance shops should think about doing the same.
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Finance+Operations
What a save!
Tom Valentino
Jan. 3, 2025
Customers are drawn in by discounts through coupons and other promotional programs.
Latest From Running a Shop
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Podcasts
Podcast: How Leaders Lead (with Mike Jones of Discover Leadership Training)
Tom Valentino
Dec. 26, 2024
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
Columnists
NOLN’s Most Popular Columns of 2024
Tom Valentino
Dec. 23, 2024
Khanchit Khirisutchalual_GettyImages+
Customer Service
Don’t Let Your Data Leave You in the Dust
Carol Badaracco Padgett
Nov. 25, 2024
Courtesy of Brittney Passini
Finance+Operations
Quick Lube Q&A: Brittney Passini of Acuity Insurance
Hanna Bubser
Nov. 25, 2024
Andrey Popov_GettyImages+
Finance+Operations
Where Do Gross Sales Go?
Hanna Bubser
Nov. 15, 2024
Finance+Operations
Quick Lube Q&A: Amber Kossak of Solid Start
Emily Kline
Nov. 12, 2024
Hanna Bubser
Tech+Tools
Pop-Up Cities: What’s in Store for AAPEX and SEMA Show 2024
Kacey Frederick
Nov. 4, 2024
Courtesy of Stacey Pool
Sales+Marketing
Quick Lube Q&A: Stacey Pool of FullSpeed Automotive
Hanna Bubser
Nov. 1, 2024
Dheo Tegar Pratama_GettyImages+
Law
Liability Basics That Can Save Your Business
Carol Badaracco Padgett
Oct. 19, 2024
Courtesy of The Oil Connection
Leadership
Setting Job Expectations
Peter Suciu
Oct. 1, 2024
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