Running a Shop

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Finance+Operations

The Power of Organized Record Keeping

March 25, 2025
Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.

Latest from Running a Shop

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Customer Service

Have a Way With Words

March 18, 2025
For quick lube employees, it's important to know what to say—and when to say less.
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Finance+Operations

Cleaning Up With a Car Wash

March 12, 2025
Adding a car wash to your quick lube location can differentiate your store from nearby competitors.
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Finance+Operations

More Than an Oil Change

March 10, 2025
Additional services offered by quick lube shops range from replacing engine air filters to repairing rock cracks in windshields.
Ken Frenchak
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Leadership

Quick Lube Q&A: Ken Frenchak of Valvoline Express Care

March 2, 2025
Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.
PAMA
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Running a Shop

iFLEX 2025: Your Inside Look

Feb. 28, 2025
PAMA officials provide a sneak peek of what's in store for one of the automotive service industry's biggest annual events.
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Leadership

Address Workplace Drama Head-On

Feb. 26, 2025
Handling disgruntled employees means making tough calls—sometimes even cutting ties—to preserve shop morale.
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Columnists

AI Tools Show Potential to Streamline Tasks

Feb. 21, 2025
From writing copy to analyzing financial data, large language model programs such as ChatGPT can help quick lube shops.
Bronco Lube
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Human Resources

Quick Lube Q&A: Chad Weisbeck of Bronco Lube

Feb. 17, 2025
Chad Weisbeck, owner of Bronco Lube in South Carolina, shares strategies for developing an efficient and effective onboarding process for new hires.
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Customer Service

Tech Tools Help Shops Communicate With Customers—and Profit

With its potential to deliver volumes of information in an instant, tech is a prime ally for quick lube operators.
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Finance+Operations

Time is Money in the Shop

Feb. 10, 2025
Every shop can benefit from a tune-up on the hours of operation, which can fluctuate with the season.
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Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
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