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Customer Service
Tech Tools Help Shops Communicate With Customers—and Profit
Carol Badaracco Padgett
Feb. 12, 2025
With its potential to deliver volumes of information in an instant, tech is a prime ally for quick lube operators.
Latest from Finance+Operations
Adobe Stock
Finance+Operations
Tracking Your Tickets
NOLN Staff Reporters
Feb. 3, 2025
Shop owners share the cost of their average ticket.
Kacey Frederick
Profiles
Grease Pig Lube & Tune: New Venture Brings Couple Back Home
Kacey Frederick
Jan. 17, 2025
After years of helping service chains improve their stores, Will Helton has taken over a well-known quick lube in Arkansas alongside his wife, Bernadette Helton.
379926126 | Miha Creative | Adobe Stock
Columnists
Tatum: 7 Habits of an Effective Lube Manager
Adam Tatum
Jan. 10, 2025
Being proactive through strategic planning and risk management can set operators on a path to success.
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
Columnists
NOLN’s Most Popular Columns of 2024
Tom Valentino
Dec. 23, 2024
Our columnists covered a wide array of topics this year, from preventative maintenance tools to operational strategies.
Courtesy of Brittney Passini
Finance+Operations
Quick Lube Q&A: Brittney Passini of Acuity Insurance
Hanna Bubser
Nov. 25, 2024
Brittney Passini, director of commercial lines product development at Acuity Insurance, outlines crucial components of insurance.
Andrey Popov_GettyImages+
Finance+Operations
Where Do Gross Sales Go?
Hanna Bubser
Nov. 15, 2024
As goes the quote from the 1996 film “Jerry Maguire,” “Show me the money!”
Finance+Operations
Quick Lube Q&A: Amber Kossak of Solid Start
Emily Kline
Nov. 12, 2024
Amber Kossak, CEO of Solid Start, outlines tips and tricks for building and maintaining shop/vendor relationships.
Courtesy of Lucas Oil Center
Finance+Operations
Community Outreach Can Benefit the Business
Enid Burns
Oct. 1, 2024
Championing a charity or hosting a giveback drive can have a great effect on your business and community alike.
Adobe Stock
Finance+Operations
When Disaster Befalls the Quick Lube
Carol Badaracco Padgett
Sept. 3, 2024
Tailored business disruption insurance coverage can keep operations from stalling.
Photo 138534136 © Pop Nukoonrat | Dreamstime.com
Finance+Operations
The Investor Standpoint
Hanna Bubser
July 2, 2024
Understanding elements of the quick lube industry that are of interest to investors.
Latest From Finance+Operations
Photo 55842923 © Sakkawokkie | Dreamstime.com
Finance+Operations
Good Help is Hard to Find, Retaining It is Even Harder
Peter Suciu
June 3, 2024
Photo 95696123 © Calvin L. Leake | Dreamstime.com
Finance+Operations
Quick Lube Q&A: Jeff Smith of Service Champ
NOLN Staff Reporters
May 1, 2024
Courtesy of Gold Flat Express Lube & Car Wash
Finance+Operations
The Best of Multiple Worlds
Carol Badaracco Padgett
May 1, 2024
Courtesy of Lynden Lube
Finance+Operations
A Tale of Two Services—in One
Carol Badaracco Padgett
May 1, 2024
Photo 208818763 © Nicoelnino | Dreamstime.com
Home
2024 NOLN Guide to Programs & Franchises
March 6, 2024
Photo 20023734 © Iscatel | Dreamstime.com
Finance+Operations
A Whole Different Animal
Carol Badaracco Padgett
March 1, 2024
Courtesy of Rob Meng
Finance+Operations
Quick Lube Q&A: Rob Meng of FasterLines
NOLN Staff Reporters
Feb. 13, 2024
John David Pittman
Finance+Operations
The Shop Ops Toolbox
NOLN Staff Reporters
Jan. 30, 2024
Courtesy of Brandon Kammerzell
Finance+Operations
Running a Single-Bay Shop, In a Snap
Carol Badaracco Padgett
Dec. 27, 2023
Photo 31972460 © Leung Cho Pan | Dreamstime.com
Finance+Operations
What's Missing?
Enid Burns
Nov. 1, 2023
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