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2024 NOLN Operator Survey Report
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Columnists
Hempy: Create a Culture of Hospitality
Scott Hempy
Jan. 24, 2025
Customers notice when team members go the extra mile to improve their guest experience.
Latest from Home
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Podcasts
Podcast: Will Right to Repair Bill Reach the Finish Line? (with Justin Cialella of Victory Lane)
Tom Valentino
Jan. 23, 2025
Justin Cialella, president and CEO of Victory Lane and chair of government affairs for PAMA, provides an update on the state of proposed federal right to repair legislation.
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Latest News
Welcome to Lube-bock: Multiple Oil Change Operators Building Stores in Texas Town
NOLN Staff Reporters
Jan. 21, 2025
Multiple quick lube operators planning facilities for Texas town.
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Latest News
New Valvoline Location Coming to Growing Minnesota Plaza
NOLN Staff Reporters
Jan. 20, 2025
The three-bay shop is slated to open in Sartell, Minnesota, in mid-to-late summer.
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Latest News
Valvoline Instant Oil Change, Jiffy Lube, Take 5, Strickland Brothers Recognized in Franchise 500
NOLN Staff Reporters
Jan. 16, 2025
The 46th annual rankings recognized top performing franchisors based on an analysis of 150 data points.
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Latest News
Twice-Rejected Take 5 Facility Plans in Florida Back on Table
NOLN Staff Reporters
Jan. 16, 2025
Developers and Sarasota County officials have reached an understanding that could allow a modified proposal to be sent back to the county commission.
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Tech+Tools
Case Study: Build Your Shop with Equipment Essentials
Enid Burns
Jan. 15, 2025
Core equipment essentials help improve efficiencies in the shop and can increase car count.
Alex Comstock
Shop Look
Shop Look: Auto Ace Express Lube
Kacey Frederick
Jan. 13, 2025
This business has been on a roll, going from one successful Duluth, Minnesota, location to launching another in nearby Superior, Wisconsin.
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Columnists
7 Habits of an Effective Lube Manager
Adam Tatum
Jan. 10, 2025
Being proactive through strategic planning and risk management can set operators on a path to success.
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News
Quiz: Which VW Vehicle was Recently Part of a Class Action Lawsuit?
NOLN Staff Reporters
Jan. 6, 2025
Think you know which Volkswagen vehicle is allegedly consuming excessive oil? Take our quiz to find out.
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Featured Stories
Quick Lube Q&A: Checking in with Our Columnists
Emily Kline
Dec. 30, 2024
Get to know more about NOLN contributors Scott Hempy, Adam Tatum, and Joanna Johnson.
Latest From Home
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
Columnists
NOLN’s Most Popular Columns of 2024
Tom Valentino
Dec. 23, 2024
Shop Look
Another Shop Look: Revisiting Quick Lubes From 2024
Kacey Frederick
Dec. 10, 2024
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Columnists
Johnson: No Plan Means Paying for Someone Else’s Mistakes
Joanna Johnson
Dec. 2, 2024
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Podcasts
Podcast: A ‘Fast, Friendly, and Simple’ Path to Four Decades in Business (with Mo Khalid of Driven Brands)
Tom Valentino
Nov. 28, 2024
Hanna Bubser
Tech+Tools
Pop-Up Cities: What’s in Store for AAPEX and SEMA Show 2024
Kacey Frederick
Nov. 4, 2024
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Podcasts
Podcast: How to Manage Stress, Burnout, and Mental Health Challenges in Business
Chris Jones
Oct. 31, 2024
Maya Isabella Photography
Featured Stories
Emphasizing Excellence
Hanna Bubser
Oct. 21, 2024
Courtesy of The Oil Connection
Leadership
Setting Job Expectations
Peter Suciu
Oct. 1, 2024
Courtesy of Benny's Mobil 1 Express Lube
Shop Look
Shop Look: Benny’s Mobil 1 Express Lube
Kacey Frederick
Oct. 1, 2024
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Columnists
Johnson: The Two Smartest Free Things to Give Vehicle Maintenance Customers
Joanna Johnson
Sept. 27, 2024
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