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    Robert Bookout
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    Profiles

    Doing What You Love, Taking Care of Others: Bookout’s Tire and Lube

    Kacey Frederick
    Feb. 27, 2025
    From the time he was a teen in high school, Robert Bookout knew he wanted his own service station. Now, the 70-year-old shop owner has only continued to provide for the community...

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    Leadership

    Address Workplace Drama Head-On

    Peter Suciu
    Feb. 26, 2025
    Handling disgruntled employees means making tough calls—sometimes even cutting ties—to preserve shop morale.
    Ken Blaze
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    Feature Stories

    Essential Skills for Lube Tech Excellence

    Tom Valentino
    Feb. 24, 2025
    From earning customers’ trust to understanding the nuances of specialty parts, being a successful quick lube technician requires a diverse skill set.
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    Columnists

    AI Tools Show Potential to Streamline Tasks

    Scott Hempy
    Feb. 21, 2025
    From writing copy to analyzing financial data, large language model programs such as ChatGPT can help quick lube shops.
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    Podcasts

    What to Know When You’re Thinking About Selling (with Jim Parker of The Auto Repair Boss)

    Tom Valentino
    Feb. 20, 2025
    Jim Parker, president of The Auto Repair Boss, offers guidance on how to determine whether the time is right for a quick lube shop operator to sell.
    Endeavor
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    Latest News

    NOLN Launches 2025 Operator Survey

    NOLN Staff Reporters
    Feb. 17, 2025
    Share your thoughts on key issues impacting the quick lube industry.
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    Human Resources

    Quick Lube Q&A: Chad Weisbeck of Bronco Lube

    Tom Valentino
    Feb. 17, 2025
    Chad Weisbeck, owner of Bronco Lube in South Carolina, shares strategies for developing an efficient and effective onboarding process for new hires.
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    Columnists

    Tatum: Effective Management Starts With the End in Mind

    Adam Tatum
    Feb. 14, 2025
    The second of the 7 Habits of an Effective Lube Manager calls for leaders to map out a path to reach their goals.
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    Customer Service

    Tech Tools Help Shops Communicate With Customers—and Profit

    Carol Badaracco Padgett
    Feb. 12, 2025
    With its potential to deliver volumes of information in an instant, tech is a prime ally for quick lube operators.
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    Time is Money in the Shop

    Enid Burns
    Feb. 10, 2025
    Every shop can benefit from a tune-up on the hours of operation, which can fluctuate with the season.
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    Podcasts

    Exploring EV Maintenance Opportunities (with John Forro of Electron John)

    Tom Valentino
    Feb. 6, 2025
    Training professional John Forro provides a crash course for quick lube shop owners looking to add EV maintenance services.

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