Running a Shop

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Finance+Operations

The Power of Organized Record Keeping

March 25, 2025
Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.

Latest from Running a Shop

Ken Frenchak
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Leadership

Quick Lube Q&A: Ken Frenchak of Valvoline Express Care

March 2, 2025
Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.
Joseph Bruce
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Finance+Operations

5 Tactics for Running a Rock-Solid Lube Shop in 2025

Smart planning can help operators identify opportunities for improvement and position their shops for ongoing success.
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Customer Service

Turn Customer Questions into Learning Moments

Jan. 27, 2025
Shop owners see common queries as an opportunity to further educate themselves and their customers.
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Right to Repair
Law

Maine’s Right to Repair: The Work Being Done to Implement It

Jan. 21, 2025
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Courtesy of Brittney Passini
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Finance+Operations

Quick Lube Q&A: Brittney Passini of Acuity Insurance

Nov. 25, 2024
Brittney Passini, director of commercial lines product development at Acuity Insurance, outlines crucial components of insurance.
Courtesy of Lucas Oil Center
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Finance+Operations

Community Outreach Can Benefit the Business

Oct. 1, 2024
Championing a charity or hosting a giveback drive can have a great effect on your business and community alike.
Courtesy of The Oil Connection
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Leadership

Setting Job Expectations

Oct. 1, 2024
Defining specific responsibilities and managing expectations.
Courtesy of Ralph Brand
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Education+Training

Consistency in the Oil Change Experience

Oct. 1, 2024
Creating a consistent experience helps the team work more efficiently and helps develop a level of service for customers.
Megan Hurt Photography
Customer Service

CPR for Your Shop’s Customer Service

Tips and strategies to make sure your patrons thrive and come back again.
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Finance+Operations

When Disaster Befalls the Quick Lube

Tailored business disruption insurance coverage can keep operations from stalling.

Latest From Running a Shop

Courtesy of Stress-Free Auto Care

Courtesy of Quick Change Oil

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