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Finance+Operations
The Power of Organized Record Keeping
Emily Kline
March 25, 2025
Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.
Latest from Running a Shop
Ken Frenchak
Leadership
Quick Lube Q&A: Ken Frenchak of Valvoline Express Care
Emily Kline
March 2, 2025
Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.
Joseph Bruce
Finance+Operations
5 Tactics for Running a Rock-Solid Lube Shop in 2025
Carol Badaracco Padgett
Jan. 29, 2025
Smart planning can help operators identify opportunities for improvement and position their shops for ongoing success.
Adobe Stock
Customer Service
Turn Customer Questions into Learning Moments
Emily Kline
Jan. 27, 2025
Shop owners see common queries as an opportunity to further educate themselves and their customers.
Adobe Stock
Law
Maine’s Right to Repair: The Work Being Done to Implement It
Kacey Frederick
Jan. 21, 2025
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Courtesy of Brittney Passini
Finance+Operations
Quick Lube Q&A: Brittney Passini of Acuity Insurance
Hanna Bubser
Nov. 25, 2024
Brittney Passini, director of commercial lines product development at Acuity Insurance, outlines crucial components of insurance.
Courtesy of Lucas Oil Center
Finance+Operations
Community Outreach Can Benefit the Business
Enid Burns
Oct. 1, 2024
Championing a charity or hosting a giveback drive can have a great effect on your business and community alike.
Courtesy of The Oil Connection
Leadership
Setting Job Expectations
Peter Suciu
Oct. 1, 2024
Defining specific responsibilities and managing expectations.
Courtesy of Ralph Brand
Education+Training
Consistency in the Oil Change Experience
Enid Burns
Oct. 1, 2024
Creating a consistent experience helps the team work more efficiently and helps develop a level of service for customers.
Megan Hurt Photography
Customer Service
CPR for Your Shop’s Customer Service
Carol Badaracco Padgett
Sept. 3, 2024
Tips and strategies to make sure your patrons thrive and come back again.
Adobe Stock
Finance+Operations
When Disaster Befalls the Quick Lube
Carol Badaracco Padgett
Sept. 3, 2024
Tailored business disruption insurance coverage can keep operations from stalling.
Latest From Running a Shop
Courtesy of Stress-Free Auto Care
Sales+Marketing
Building a Household Name
Kacey Frederick
Sept. 3, 2024
Courtesy of Quick Change Oil
Leadership
From Bay to Boss
Carol Badaracco Padgett
Aug. 30, 2024
Sabrina Hendley
Leadership
Confronting Shop Burnout
Peter Suciu
Aug. 1, 2024
537446982 | ND3000 | GETTY IMAGES
Human Resources
Get Together with Team Bonding Time
Enid Burns
Aug. 1, 2024
1403351687 | Hasan As Ari | Getty Images
Customer Service
Adapting to Customer Trends
Enid Burns
Aug. 1, 2024
Courtesy of Mike Baden
Tech+Tools
Uncharted Territory: Meineke’s First Electric Vehicle Service Center
Kacey Frederick
Aug. 1, 2024
Photo 138534136 © Pop Nukoonrat | Dreamstime.com
Finance+Operations
The Investor Standpoint
Hanna Bubser
July 2, 2024
Photo 115062037 © Ivan Uralsky | Dreamstime.com
Customer Service
Quick Lube Q&A: Sean Nguyen of Shell Lubricants
NOLN Staff Reporters
July 1, 2024
Photo 131735975 © Igor Mojzes | Dreamstime.com
Leadership
Strategic Networking: The Ultimate Power Move
Carol Badaracco Padgett
July 1, 2024
Courtesy of David Rogers
Leadership
Create an Ecosystem of Success
Carol Badaracco Padgett
July 1, 2024
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