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    Podcasts

    Podcast | Good Call: The Art of Serving Customers on the Phone (with David Boyd)

    Tom Valentino
    March 6, 2025
    Inbound Communications founder David Boyd shares best practices for handling incoming calls, serving customers’ needs, and converting routine inquiries into future sales when ...

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    Podcasts

    What to Know When You’re Thinking About Selling (with Jim Parker of The Auto Repair Boss)

    Tom Valentino
    Feb. 20, 2025
    Jim Parker, president of The Auto Repair Boss, offers guidance on how to determine whether the time is right for a quick lube shop operator to sell.
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    Podcast: Moving Your Marketing Forward (with Gregg Rainville of Steer CRM)

    Tom Valentino
    Jan. 9, 2025
    Steer CRM Senior VP Gregg Rainville recommends KPIs to watch and shares the questions shop owners should be asking when looking for a CRM vendor to make their marketing soar.
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    Podcast: Communication Builds Trust with Employees and Customers Alike (with Scott Just of SpeeDee Oil Change & Auto Service)

    Tom Valentino
    Dec. 12, 2024
    SpeeDee Oil Change & Auto Service GM Scott Just explains how he keeps things running smoothly at eight locations across New England.
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    Shop Look

    Another Shop Look: Revisiting Quick Lubes From 2024

    Kacey Frederick
    Dec. 10, 2024
    NOLN wraps up the year highlighting some of the shops we visited throughout 2024.
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    Podcast: A ‘Fast, Friendly, and Simple’ Path to Four Decades in Business (with Mo Khalid of Driven Brands)

    Tom Valentino
    Nov. 28, 2024
    Mo Khalid, executive vice president and group president of maintenance for Driven Brands, discusses the "fast, friendly, and simple" model that has fueled four decades of success...
    Hanna Bubser
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    Multimedia

    Photos: Victory Lane Quick Oil Change Annual Meeting

    Hanna Bubser
    Sept. 16, 2024
    A photo gallery from some of the happenings at the Victory Lane Quick Oil Change annual meeting in Michigan.
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    Podcast: Financial Foundations of Franchising (with Kelly Tope of FullSpeed Automotive)

    Hanna Bubser
    Sept. 12, 2024
    Senior Director of Franchise Development Kelly Tope joins the show to discuss touchpoints of finances as well as franchising with FullSpeed Automotive.
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    Podcast: People are the Solution (with Shawn Gilfillan of Automotive Magic and Magic Lube & Rubber)

    Hanna Bubser
    Aug. 22, 2024
    Shop owner Shawn Gilfillan joins the show to talk about Magical Solutions, his answer to developing all-important soft skills.
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    Podcasts

    Podcast: Focus on the Vision (with Costa Kapothanasis of Costa Oil - 10 Minute Oil Change)

    Hanna Bubser
    Aug. 8, 2024
    Costa Kapothanasis, CEO and president of Costa Oil - 10 Minute Oil Change, joins the show to highlight his recent buyout of Costa Franchising LLC shareholders.
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    Multimedia

    Podcast: Set Goals, Get Results - Part 2 (with W. Scott Wheeler of Automotive Consultants Group, Inc.)

    Hanna Bubser
    July 25, 2024
    In the second part of this two-part interview series for the podcast, W. Scott Wheeler of Automotive Consultants Group, Inc. discusses best practices with strategies and setting...