As the New Jersey-based shop owner of Automotive Magic and Magic Lube & Rubber, Shawn Gilfillan has seen every side of running a business in this industry.
Technical know-how is a must, but there is another component that he's zoomed in on: the human element. The practice of developing soft skills is important to a business and its team.
Enter: Magical Solutions. This is Shawn's program that focuses on those soft skills—leadership, culture, and goals—through consulting and apprenticeship. Shawn joins the show to walk through what Magical Solutions has to offer auto shops in greater detail, and how people are at the center of it all.
For more business insights from Shawn, check out "A Tale of Two Services—In One" from the May 2024 issue of NOLN.
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