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    win_win
    Adam Tatum
    April 11, 2025
    Valuing and respecting people by seeking a "win" for all is a better long-term resolution than if only one person in the situation gets their way.

    Latest from Columnists

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    recycling_oil
    Joanna Johnson
    April 1, 2025
    If you think most used oil Superfund sites can't impact current automotive facilities, including quick lube shops, think again.
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    language
    Scott Hempy
    March 21, 2025
    Our words have an impact on our guests. Choose them wisely to help create a positive experience.
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    to_do_list
    Adam Tatum
    March 17, 2025
    Get some time in your day back by separating your most pressing tasks from those that can be delegated, delayed, or outright eliminated.
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    gavel
    Joanna Johnson
    March 3, 2025
    Language in Tiguan owners' manuals calling for tie-in brand service requirement prohibited by law is at the crux of class action lawsuit.
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    ai_illustration_for_hempy_column
    Scott Hempy
    Feb. 21, 2025
    From writing copy to analyzing financial data, large language model programs such as ChatGPT can help quick lube shops.
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    map_to_success
    Adam Tatum
    Feb. 14, 2025
    The second of the 7 Habits of an Effective Lube Manager calls for leaders to map out a path to reach their goals.
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    1124_1224_tatum
    Adam Tatum
    Dec. 2, 2024
    What can you do to prepare for success?
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    mechanic_computer_warranty
    Joanna Johnson
    Dec. 2, 2024
    As repair costs climb, wise service providers prepare for customers with a track record of inadequate maintenance.
    Adobe Stock
    adobestock_433738959
    Scott Hempy
    Oct. 1, 2024
    Taking steps to grow shop car count.
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    adobestock_234355500
    Adam Tatum
    Oct. 1, 2024
    Finding your place in the shop.

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