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    Volkswagen Tiguan is Latest Example of Defect Warning Via Magnuson-Moss Violation

    Joanna Johnson
    March 3, 2025
    Language in Tiguan owners' manuals calling for tie-in brand service requirement prohibited by law is at the crux of class action lawsuit.

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    AI Tools Show Potential to Streamline Tasks

    Scott Hempy
    Feb. 21, 2025
    From writing copy to analyzing financial data, large language model programs such as ChatGPT can help quick lube shops.
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    Tatum: Effective Management Starts With the End in Mind

    Adam Tatum
    Feb. 14, 2025
    The second of the 7 Habits of an Effective Lube Manager calls for leaders to map out a path to reach their goals.
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    Tatum: Moving into a New Year 

    Adam Tatum
    Dec. 2, 2024
    What can you do to prepare for success?
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    Johnson: No Plan Means Paying for Someone Else’s Mistakes

    Joanna Johnson
    Dec. 2, 2024
    As repair costs climb, wise service providers prepare for customers with a track record of inadequate maintenance.
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    Hempy: Driving Your Car Count

    Scott Hempy
    Oct. 1, 2024
    Taking steps to grow shop car count.
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    Tatum: Harness Your Best Self

    Adam Tatum
    Oct. 1, 2024
    Finding your place in the shop.
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    Johnson: The Two Smartest Free Things to Give Vehicle Maintenance Customers

    Joanna Johnson
    Sept. 27, 2024
    Utilizing resources to boost consumer preventative maintenance practices.
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    Tatum: Are You Winter Ready?

    Adam Tatum
    Sept. 3, 2024
    Things that you can do now to prepare for the cold.
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    Hempy: Selling Your Service Center

    Scott Hempy
    Sept. 3, 2024
    Preparing for when the time is right to sell.
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    Tatum: Digging out of The Hole - Part 2

    Adam Tatum
    Aug. 1, 2024
    A continuation of last month’s column about strategies for operational issues.

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