The NOLN Newsletter is the Definitive Source for Quick Maintenance Success

Latest News

Adobe Stock
school_supplies
Valvoline Instant Oil Change locations in New England are raising money for cancer research, while shops in Florida are now offering discounts to customers in exchange for donations...
July 15, 2025
pexelstimsamuel5835349
The FinanceBuzz survey showed that many drivers lack confidence in performing maintenance tasks like oil changes and changing tires.
July 14, 2025
silverado_chevy
Owners of 2011-2014 Chevrolet and GMC vehicles with defective LC9 engines are estimated to receive at least $2,149 each.
July 14, 2025
pexelsaaronkittredge35519129112
Trump's plan to enact a 50% tariff on copper may lead to substantial cost increases for vehicles, as copper is extensively used in automotive wiring, motors, and other components...
July 11, 2025

Podcasts

Adobe Stock
noln_podcastjim_harrington
Victory Lane Executive VP Jim Harrington offers tips on how quick lube operators can better manage their shop's inventory.
June 26, 2025
Adobe Stock
noln_podcast__tremper
Jeff Tremper of Throttle CRM Service Reminders shares insights on crafting an omnichannel marketing strategies and explains why non-digital marketing tactics still matter.
June 12, 2025
Photo by Tom Valentino
podcast__tyson_daniels
Grease Monkey franchisee Tyson Daniels discusses how his shops are handing the industrywide challenge of declining car counts.
May 29, 2025
Adobe Stock
podcast_headlines_may_2025
From recent awards announcements to vehicle recalls and new products, there is plenty happening in the quick lube industry. This week’s episode of the NOLN Podcast puts ...
May 15, 2025

Featured Stories

Foxx Media
victory_lane_1
Victory Lane Quick Oil Change franchisee Amanda Saraiva and Shell Rapid Lube owner Charlie Pobanz share how they found their footing as leaders in quick lube—and that other women...
June 27, 2025
Giulianna Hudson
owners_tim_and_dorothea_2
Quick lube operators leverage their standing in their local communities to help those in need through various initiatives.
May 23, 2025
Michael Marcinko
0425_cover_story_lead_image
Keeping customers informed during visits can help drive them to keep coming back.
March 24, 2025
Adobe Stock
Right to Repair
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Jan. 21, 2025

Finance + Operations

Adobe Stock
chamber_of_commerce
Joining the local chamber of commerce brings collaborative opportunities and business to your door.
June 24, 2025
Adobe Stock
budget_illustration
Small inefficiencies left unchecked can result in big expenditures for quick lube operators.
June 11, 2025
Adobe Stock
list_on_tablet
Analyzing percentages and efficiencies can help determine what services to keep, and which to ditch.
June 4, 2025
Photo by Ken Blaze
20250131_jiffy_lube_vehicle_repair_mag325
Nearly 96% of quick lube operators say at least half their guests are repeat customers.
June 2, 2025

Human Resources

Adobe Stock
football_diagram
Synergy fuels success when operators start by putting employees into roles they understand, want, and have the capacity to do.
June 6, 2025
Adobe Stock
first_step
Phil Webster of Webster Tire & Auto Service shares how he recruits young people new to the industry and builds the confidence in them to pursue a long-term career
May 22, 2025
Adobe Stock
weekly_time_sheet
Lube techs on average are working at least 35 hours per week, with many over 40 hours.
May 5, 2025
Grease Monkey
brian_michel
Brian Michel, vice president of operations for Grease Monkey, offers quick lube operators advice for attracting and retaining good employees.
April 21, 2025

Customer Service

Adobe Stock
one_star_review
Maintain a strong online reputation by having a plan in place for addressing the complaints of unhappy customers.
April 9, 2025
Adobe Stock
untitled_2
Maintaining an organized record system helps quick lube shops make sure their customers' needs are being met.
March 25, 2025
Adobe Stock
conversation_2
For quick lube employees, it's important to know what to say—and when to say less.
March 18, 2025
Ken Frenchak
frenchak_noln_qa
Ken Frenchak, Valvoline Express Care's general manager, discusses his strategies to run a successful shop.
March 2, 2025

Leadership

Adobe Stock
leadership
Understanding the hallmarks of effective leadership can help you get the most out of your team.
Dec. 26, 2024
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
noln_columnists_bw
Our columnists covered a wide array of topics this year, from preventative maintenance tools to operational strategies.
Dec. 23, 2024
Courtesy of The Oil Connection
upper_management_2
Defining specific responsibilities and managing expectations.
Oct. 1, 2024
Sabrina Hendley
chrisitianbrotherfinal5736
Success doesn't mean working yourself or your employees to death.
Aug. 1, 2024

Learning Resources

© MoonSafarii | Dreamstime.com Image keywords
Online Scheduling
Sponsored
Stand out in the repair and quick lube industry by offering online scheduling—learn how to attract new customers, boost efficiency, and enhance retention with smart digital solutions...
April 23, 2025
mobil_1_marketing_education
Sponsored
Learn how leveraging marketing strategies can attract more customers.
March 24, 2025
quick_lube_efficiency
Sponsored
To encourage employee retention, quick lube operators must continuously find new ways to encourage loyalty and foster a positive shop culture.
March 24, 2025
untitled_design_3
Sponsored
Five steps for a smooth and profitable business transition
March 19, 2025