Eric Hartlen
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A three-time winner of Jiffy Lube's President's Performance Excellence Award, Marine Corp veteran Eric Hartlen has become a store manager that turns locations into nationwide ...
Valvoline Inc.
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Latest News

Take 5 Oil Change
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Secure Properties announced its acquisition involving Take 5 locations in the South and Midwest on Tuesday.
Jan. 14, 2026
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A total of 18 automotive industry brands made the list, which was published on Tuesday.
Jan. 14, 2026
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Shop Marketing Pros, a specialized marketing agency for auto repair shops, says a hacker recently breached a Google Ads agency manager account after 230 of its auto repair shop...
Jan. 13, 2026
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Christian Karner, who started with the company in August 2025, has been selected for the role.
Jan. 13, 2026

Podcasts

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Steer Senior VP Gregg Rainville shares digital innovations around an old standby for quick lube shops.
Jan. 1, 2026
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The CEO the Lubricants Packaging Management Association powered by Interchange 360 offers quick lube operators a crash course on how extended producer responsibility laws will...
Dec. 30, 2025
Chuck Simikian
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HR expert Chuck Simikian explains why building a healthy workplace culture is vital, and he offers advice on how shop owners can keep their employees engaged.
Dec. 22, 2025
Photos by: Tom Valentino, Adobe Stock, FullSpeed Automotive, Take 5
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If it was on the minds of quick lube operators in 2025, it was likely a topic of conversation on the NOLN Podcast. Catch up on our most downloaded episodes this year.
Dec. 19, 2025

Featured Stories

Foxx Media
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Victory Lane Quick Oil Change franchisee Amanda Saraiva and Shell Rapid Lube owner Charlie Pobanz share how they found their footing as leaders in quick lube—and that other women...
June 27, 2025
Giulianna Hudson
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Quick lube operators leverage their standing in their local communities to help those in need through various initiatives.
May 23, 2025
Michael Marcinko
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Keeping customers informed during visits can help drive them to keep coming back.
March 24, 2025
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Right to Repair
Tim Winkeler, CEO of VIP Tires & Service, shares how he’s addressing the concerns of independent shops in a working group for R2R’s implementation.
Jan. 21, 2025

Finance + Operations

Steven Shemesh
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RBC Capital Markets equity research analyst Steven Shemesh discusses shifts in market share, major quick lube brands’ expansion plans, and more trends to watch.
Nov. 19, 2025
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Quick lube operators planning to make significant investments in their business list their top priorities.
Oct. 28, 2025
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Girlington Garage, a small shop based in South Burlington, Vermont, is doing the work to protect itself and its customers.
Sept. 25, 2025
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Labor, product costs, and extended service intervals are, by a wide margin, the most common issues challenging quick lube operators.
Sept. 8, 2025

Human Resources

Chuck Simikian
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HR expert Chuck Simikian explains why building a healthy workplace culture is vital, and he offers advice on how shop owners can keep their employees engaged.
Oct. 20, 2025
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Hiring an administrator can free up managers to get back to focusing on big-picture tasks.
Aug. 11, 2025
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Succession planning
David Rogers, CEO of Auto Profit Masters and Automated Marketing Group, shares how he’s managed to run multiple auto businesses remotely—and how it’s benefited both him and his...
July 29, 2025
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Margaret Light, a licensed marriage and family therapist with Equilibrium Therapy Services, explains the impact of mental health on decision making for business leaders, as well...
July 10, 2025

Customer Service

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A relationship-driven model built on transparency can dispel stigmas and keep customers coming back to quick lube shops.
Nov. 26, 2025
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Quick lube operators weigh in on the average bay time for customer visits to their shops.
Oct. 6, 2025
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Quick lubes can identify potential issues with courtesy checks of tire pressure, tread wear, and visual evidence of defects.
Sept. 24, 2025
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Eric’s LubeXpress of Wyoming has implemented a pickup/drop-off service that allows customers to get an oil change and other maintenance done without leaving home or work.
July 28, 2025

Leadership

Brice Perkins
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Since rising to the role of location manager at The Lube Center in Gambrills, Maryland, the shop’s annual sales, ticket averages, and customer satisfaction scores have soared ...
Aug. 25, 2025
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Although the transfer of ownership of a Maryland shop was accelerated by the unexpected passing of its owner, smart planning made the transfer relatively seamless.
Aug. 18, 2025
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Understanding the hallmarks of effective leadership can help you get the most out of your team.
Dec. 26, 2024
Headshots (left to right) courtesy of: Scott Hempy, Joanna Johnson, Lenny Saucier, and Adam Tatum
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Our columnists covered a wide array of topics this year, from preventative maintenance tools to operational strategies.
Dec. 23, 2024

Learning Resources

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Sponsored
Learn how leveraging marketing strategies can attract more customers.
March 24, 2025
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Sponsored
To encourage employee retention, quick lube operators must continuously find new ways to encourage loyalty and foster a positive shop culture.
March 24, 2025
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Sponsored
Five steps for a smooth and profitable business transition
March 19, 2025
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Sponsored
Tired of customers roasting your bay time? Stop the slow roll! Download this free guide, "5 Ways to Keep Your Auto Shop Clients From Wanting to Run You Over," and boost turnover...
March 3, 2025