Jiffy Lube Holds Annual J-Team All Stars Challenge Service Competition
Jiffy Lube recently recognized the winners of its annual J-Team All Stars Challenge in a recent press release.
The national competition was started over 20 years ago to highlight the company’s Jiffy Lube University training program, and evaluates teams at participating stores based on teamwork, operational execution, and customer experience skills.
With over 1,300 participating Jiffy Lube locations this year, Jiffy Lube franchisee USP Group's Riverton team, The Depot Dawgz, won “best performing Jiffy Lube team in the U.S.,” after beating three other teams in the finals in Houston: Space Coast Lube's Lubrigators from Melbourne, FL; Team Car Care's Jeddi Jiffy Crew from Ayer, Massachusetts; and Team Car Care's Los Lobos from Rancho Cucamonga, California.
The Depot Dawgz team, consisting of Kyle Peterson, Isaac Akiyama, Mason Chivers, and Zander Palfreyman, took home a grand prize of $10,000 and all-expense paid trip to the Pennzoil
400 Presented by Jiffy Lube in Las Vegas on March 16th.
“I am incredibly proud of our team and excited that they are getting this well-deserved recognition,” said Kirk Umphrey, president of USP Group, a Jiffy Lube franchisee. “This achievement is a testament to the hard work, passion and training that goes into delivering an exceptional experience for Jiffy Lube customers.”
In addition, the Team Car Care Los Lobos team won the Customer Experience Award. This title is awarded based on two unannounced visits to each participating Jiffy Lube location, conducted by a third-party auditing company. The winning team of Jose Franco, Sarah McInnish, Armando Avalos, and Alejandro Arce took home $10,000 for winning, in addition to banking $7,500 for coming in second place in the J-Team All Stars Challenge.
“I am thrilled to see our service center teams perform so well in both of these competitions,” said Steve Werner, President and CEO of Team Car Care, a Jiffy Lube franchisee. “The Customer Experience Award further demonstrates their commitment to delivering a 5-star service to every guest, something we strive for in all our stores!”
