Kit Sullivan

Oct. 1, 2019

Drivers are the customers, but shop employees are in the driver's seat when it comes to the customer experience. Get it?

Sept. 1, 2019

Columnist Kit Sullivan says that great customer service is all about involving the customer in the process.

Aug. 1, 2019

Columnist Kit Sullivan offers some advice on choosing the right menu of services for your shop.

July 1, 2019

Columnist Kit Sullivan believes that it's all about the entertainment factor for the customer that makes the difference.