Showcasing your Services & Attracting New Customers

    April 23, 2025
    Stand out in the repair and quick lube industry by offering online scheduling—learn how to attract new customers, boost efficiency, and enhance retention with smart digital solutions.

    Date: Wednesday, April 23, 2025
    Time: 11:00 AM ET / 10:00 AM CT / 8:00 AM PT
    Duration: 1 Hour

    Already registered? Click here to log in.

    Summary

    In today's digital age, consumers expect the convenience of scheduling services online. This trend is relevant for the repair and quick lube industry, where efficiency and customer satisfaction are key to getting new customers and retaining existing ones. Join us for an insightful webinar where we'll show you how to keep up with customer expectations and stand out from the competition.

    We'll explore how offering an online scheduler can streamline operations, attract new customers, and enhance customer retention through timely reminders. We'll discuss how this can help quick lubes in particular to view lead contact information, spot scheduling trends, and leverage technology to boost sales.

    What You'll Learn:

    • Online Scheduling Perks: See how an online scheduler can boost customer satisfaction and streamline your operations.
    • Attracting Top Tier Customers: Get tips on offering products that pull in a crowd willing to upgrade and add services.
    • Keeping Customers Happy: Learn the importance of sending reminders and follow-ups to build strong relationships and encourage repeat visits.

    Speakers

    Charlie Smith

     

    Charlie Smith
    Car Care Venture Manager
    ExxonMobil

    Charlie Smith has been with ExxonMobil’s Lubricants Organization for 11+ years in roles spanning sales, marketing, brand, innovation, and partnerships. He has spent the last 6 years building products and programs to grow revenue in automotive sectors like OEM dealerships, heavy duty trucking, and the automotive aftermarket. He is passionate about working with partners and customers to solve problems and find ways to create value for all stakeholders.

    Gregg Rainville

     

    Gregg Rainville
    SVP
    Steer

    Gregg Rainville is a multifaceted automotive industry leader proficient in managing multiple revenue channels, including sales, partnerships, and enterprise business development. As employee #1 at Steer, he helped build the marketing software company from scratch in 2012. In 2022, he took his hands-on approach to the field, visiting over 200 shops to gain invaluable automotive repair shop marketing insights that have helped him truly understand the current automotive industry and marketing challenges the industry faces. His passion is interacting with customers and partners at tradeshows or in the field to keep ahead of all industry trends, challenges, and opportunities.

    Sponsored by

    Mobil 1