The Oil Change-Plus Survey focuses on the study of the oil change-plus industry. These facilities are those that provide oil changes, but they are not the primary business. Examples of such locations include full-service auto care centers, lube and tire stores, tune-up shops, repair shops, muffler shops, etc. The study is similar to the Fast Lube Operator Survey, conducted each September by NOLN, which is used to evaluate the success of fast lube operations.
Survey data was gathered from questionnaires, via phone interviews and mailed directly to operators. The responses for the 2016 Oil Change-Plus Survey account for 4,574 facilities and include facilities operating in all 50 states.