AAMCO has seen the first graduating class from its AAMCO University School of Management in Newnan, Georgia.
On June 14, advanced certification was awarded to 46 customer service managers from AAMCO service centers across the U.S. and Canada for successfully completing the University’s Advanced Customer Service Management (CSM) Training Program.
“AAMCO is committed to providing world-class training at every level of our organization,” said Jason Herman, director of training at AAMCO University. “We are proud of the first graduating class of the School of Management and their achievements. This commitment to training is designed to lead our iconic brand to new heights in performance, value and customer care. It’s an incredible milestone for the brand, and we are just getting started.”
During the three-day session, AAMCO said customer services managers were presented the latest tools and processes in sales and service “designed to deliver a great in-store customer experience and keep the brand at the forefront of the automotive industry.”
Kane Medley, one of the managers selected to be part of the Advanced CSM Training Program, has 20 years of experience in the automotive industry and leads the team at the AAMCO service center in North Canton, Ohio.
“I was very impressed by the facility and the in-depth training AAMCO offers to its customer service managers,” Medley said. “The Advanced CSM Training Program has provided me with greater insight into what consumers expect from their automotive service experience and I consider it to be one of the best learning experiences I’ve had related to my professional development. It was also beneficial to speak with other managers about best practices and ways we can improve and grow our business.”
Ian Duncan, customer service manager at the AAMCO in the Toronto, Canada, area, also participated in the CSM course. According to the company, he has nearly 25 years of experience in the automotive industry and “gained additional insight into the customer relationship that he plans to apply to his work at his service center in Canada.”
“AAMCO University depicts the brand’s commitment to the success of its team members and strong vision for the future,” Duncan said. “I was very pleased to see both trainers and managers deeply engaged and working toward achieving a common goal.
“There is always room for improvement and the training session will only help us to build and maintain relationships with prospective and existing customers.”
AAMCO University opened its doors to students at all levels of the AAMCO organization in February. The company said it provides ongoing training and support geared to benefit all of its franchisees, with classes offered in various formats, including classroom and online courses through a learning management portal and live webinars, as well as hands-on in-market sessions.
This article originally appeared on Tire Business.